Refunds and Returns
DO YOU TAKE RETURNS AND EXCHANGES?
We do accept returns and exchanges, under certain circumstances. If you meet the criteria below, you can contact our support team to coordinate the return your item(s) to our warehouse.
*** ALL RETURNS MUST BE APPROVED BY OUR SUPPORT TEAM PRIOR TO BEING SENT. CONTACT US TO HAVE YOUR RETURN REQUEST REVIEWED ***
Requests for returns or exchanges must be made within 7 days of receiving your order. Personalized items cannot be exchanged as we cannot stock them.
If you need to return or exchange your order, please read the following instructions carefully:
REASONS WHY YOU WANT TO RETURN OR EXCHANGE YOUR ORDER
You received the wrong item
We are all human. Although we pride ourselves on accuracy, sometimes we ship out the incorrect item. Please send a photo of the item received to VonSavageBrand@gmail.com and one of our support team will follow up for you.
You received a damaged or faulty item
Although quality is a top priority, sometimes an item arrives damaged or has a manufacturer’s defect.
If you meet the above criteria please email us at firstname.lastname@example.org
NOTE: Von Savage does not provide prepaid return shipping labels and return shipping for exchanges is at the customers expense.
WE DO NOT ACCEPT RETURNS OR EXCHANGES IF
- You want a refund/return because you "changed your mind". We print on demand and therefore cannot accept returns as a result of buyer’s remorse.
- You do not use the link above to have your return request reviewed and approved by our team, prior to sending your product back.
- The item(s) have been worn or washed
- The item(s) have been altered in any way
- The item(s) are in any way defective from the original and salable condition, unless the condition is our fault
- The item(s) do not have the original tags on them
- The item(s) were a Final Sale item
Any further questions about our return policy?
Please send us an email at email@example.com.